Return Policy

30-Day Return Window

We accept returns within 30 days of the delivery date. Items must be in their original condition — unused, unaltered, and in original packaging where applicable.

How to Return

1. Contact us via eBay message or email before shipping your return.
2. We will provide the return shipping address (Quebec, Canada).
3. Pack the item securely in its original packaging.
4. Ship the item back using a trackable shipping method.
5. Once we receive and inspect the item, a refund will be issued within 3–5 business days.

Return Shipping Costs

Return shipping costs are the responsibility of the buyer, unless the item was received damaged or is not as described. In that case, we will cover the return shipping cost in full.

Refunds

Refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error. Refunds are processed within 3–5 business days of receiving the returned item.

Non-Returnable Items

• Items returned after 30 days of delivery
• Items that have been opened, used, or altered
• Items damaged by the buyer

Contact Us

For any return requests or questions, please contact us through eBay or at theshelfcartel@gmail.com. We respond within 24 hours.